Listed below are some of the most frequently asked questions regarding Billing.
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What is the easiest way to check my account balance? |
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To avoid waiting on hold for a Consumer Service Representative, consumers now have the ability to check their account balance 24 hours a day, 7 days a week! To do this, call the Sedalia Headquarters at 303-688-3100 or toll-free at 1-800-332-9540 and choose option #2. If you have further questions regarding your account, an option to transfer to a CSR is available. |
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Can I manage my account online? |
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Consumers will soon be able to pay their bill online; however actual account management will not be available. Consumers may update their phone number(s) without speaking to a Consumer Service Representative by using our automated phone system at 303-688-3100 or toll-free at 1-800-332-9540, option #3. To update all other contact information, please call your local IREA office. |
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When is my bill due? |
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IREA has a total of 20 billing cycles and the due dates are dependant upon the cycle. You can access the due date by calling our automated system at 303-688-3100 or toll-free at 1-800-332-9540 and choosing option #2. If your cycle has not yet been processed for the month, the system will let you know that no payment is due at this time. |
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What are my payment options? |
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In addition to check and cash payments, consumers can pay their bill using Automatic Bill Payment. In early 2008 (exact date is TBD), IREA will also be accepting debit/credit card payments as well as funds transfer payments that can be conveniently made over the phone or the Internet. For more information on these upcoming payment options, please visit our Online Payments and Pay by Phone pages. |
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Does IREA have payment drop boxes? |
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Yes, we have payment drop boxes in front of each of our 4 office locations.
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Can I pay my bill at a grocery store like King Soopers? |
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No, that option is not available at this time.
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Why do I have to pay another membership fee when all I did was move? |
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IREA charges a one time membership fee of $5.00 and waives the connect fee for your first service. When you open an additional service, IREA charges a $5.00 connect or transfer fee.
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Does IREA require a deposit or letter of credit? |
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IREA requires a refundable deposit or letter of credit on all commercial accounts. The deposit will be refunded after 12 months of good payment history.
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